30-day money-back guarantee
How to return a set, when your money comes back, and how to cancel VIP Club in one email.
Last updated: 11 October 2026
Every set is covered by our 30-day money-back guarantee. If you are not happy with your set, email help@bricksmart.store within 30 days of delivery and we will arrange a return and a refund.
Email help@bricksmart.store with your order number and a sentence about what went wrong. We will reply with return instructions. Please do not send anything back before you hear from us — unannounced returns are difficult to match to an order.
To be refunded in full, a set should come back complete and in the condition you received it, in its original packaging where possible. We understand a box gets opened — that is not a problem. A set that is missing significant parts, or has been damaged after delivery, may be refunded in part rather than in full.
If your set arrives damaged, or a bag or piece is missing, email us with your order number and a photograph. We will send a replacement or refund you. You will not be asked to pay to put right something that arrived wrong.
Once your return reaches us and has been checked, we issue the refund to the original payment method. How quickly it appears on your statement is up to your bank or card issuer, and is usually a few business days after we send it.
Email us as soon as you can. If the order has not yet been dispatched we will cancel it and refund you in full. Once a parcel has left the warehouse it has to be handled as a return under the 30-day guarantee above.
VIP Club is a paid membership: free for your first month, then $24.99 per month until you cancel. There is no minimum term and no cancellation fee.
To cancel, email help@bricksmart.store — one line is enough, and we will not ask you why or try to talk you out of it. Cancelling stops all future monthly charges. Discounts you already received on past orders are yours to keep, and cancelling does not affect an order already placed.
If something has gone wrong, please email us first. A chargeback takes months to resolve and locks the order while it runs; we can almost always sort the problem out the same week.
Questions about anything on this page? Email help@bricksmart.store and a person will answer.