From our US warehouse to your door
Dispatch, delivery estimates, tracking, and what Shipping Protection actually covers.
Last updated: 11 October 2026
Orders are picked, hand-checked and dispatched from our warehouse in the United States.
In-stock sets move in 5–7 business days once dispatched. The delivery estimate shown at checkout is the one that applies to your order and your address.
Delivery estimates are estimates, not guarantees. Carrier delays, severe weather, and peak periods such as the holidays can add time, and they are outside our control.
As soon as your parcel is scanned by the carrier we email you a tracking number. You can also look your order up any time on our order tracking page — enter the email you used at checkout and we send a one-time six-digit code, no password needed.
If your confirmation email has not arrived, check your spam folder for “BrickSmart” before assuming something went wrong.
Shipping Protection is an optional add-on offered in the cart for $4.99. It is switched on by default and you can switch it off before checking out; the price shown in the cart updates immediately either way.
With Shipping Protection on your order, if your parcel is lost in transit, stolen after delivery, or arrives damaged, we will replace it or refund it at no further cost to you. Email help@bricksmart.store with your order number and, for damage, a photograph.
Without it, lost and stolen parcels are handled through a carrier claim, which we will help you file but cannot guarantee the outcome of.
We ship to the address you enter at checkout. Please check it before paying. If you spot a mistake, email us immediately — if the parcel has not yet been dispatched we can usually correct it. Once a parcel has shipped, the address cannot be changed.
Parcels returned to us because the address was incomplete or incorrect can be reshipped once you confirm a corrected address.
If tracking has not updated for several days, or the carrier has marked a parcel delivered and you cannot find it, email help@bricksmart.store with your order number. Check with neighbours and around your property first — carriers very often leave parcels in a safe place.
Questions about anything on this page? Email help@bricksmart.store and a person will answer.